Person-Centred Care
" I would like to take this opportunity to thank you for your help. I found your team very reliable, flexible and responsive to client’s needs and would have no hesitation to make future referrals to AP Care or recommend your services to others. Best wishes and kind regards."
Marcella Forman Senior Case Manager Brain Injury Rehabilitation Unit
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APCare affirms the intrinsic worth of each individual. APCare
believe that no person should be robbed of their dignity or quality
of life, or be excluded from participating in their community,
because of their age, disability, injury or frailty.
Our CEO is
committed to the flexible practices necessary to respond to individual
needs, including special needs and consistently reinforcing the
need for staff to work in partnership with carers, family and friends. This philosophy reflected at all levels
of APCare – from frontline Care Workers and Nurses right
through to the Executive Support Team.
On-Going Customer Service
We actively
manage our relationship with our clients by following up with both the client and staff member during the
initial commencement of service to ensure the care relationship
is working. We maintain regular contact with clients to ensure their requirements
continue to be met. We have systems in place for regular feedback on our services to ensure we
maintain our high standards.
Download our Client Satisfaction Sheet
Download our Provider Feedback Form
All complaints/disputes are handled without reprisal, promptly
and confidentially.
Commitment to Client Privacy
All client details are strictly protected at APCare. We comply
with the Commonwealth Privacy Act’s provisions not just because
we have to, but because it is the right thing to do. Your information
is kept in a secure storage facility and is not sold or licensed
to third parties for any purpose. It is your guarantee that anyone
we send into your home will carry out their duties in the strictest
confidence.
Rigorous Business Systems
APCare has a comprehensive set of Occupational Health and Safety
(OH&S) policies and procedures in place which have been audited
by CMS Rehabilitation, an accredited auditing company under Workcover
NSW. Our extensive OH&S systems are prevention focussed and
include comprehensive training, an OH&S committee which meets
regularly, safety representatives and regular workplace audits.
APCare ensures that all staff supply a criminal history check
every 3 years, Working with Children Checks are done before staff
commence employment and all vehicles used for work are subject
to a quarterly assessment by staff.
Client feedback is requested as a matter of course - both informally
and as part of our annual quality improvement processes.
Initial and Ongoing Training for Staff
APCare's Training and Development Program ensures that both Carers
and Nursing staff have every opportunity to learn from professionals
in their field about caring for frail aged clients, children and
clients with a range of disabilities and/or injuries.
Our Training Program comprises:
- Induction training covering APCare's Values and Philosophy of Client Care, OH & S
standards, Risk Assessment and others specific to the lien of work
for which the staff are engaged.
- Client specific training: This training is required
for work with a particular client with specific needs. This training
will be conducted by accredited health professionals.
- Certificates in Disability Work, Aged Care Work or Child
Care (Levels III and IV):
For qualifying staff APCare provides traineeships in these certificates.
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