Got something on your mind?

It’s easy to feel overwhelmed when considering in-home or out of home support. With so much information to take in all at once, you’re sure to have plenty of questions.

Below are some of the questions that we’re often asked. If you have a concern that’s not mentioned below, please email us or give us a call.

What geographical areas does A.P. Care Services cover?

Our high-quality services are available to those throughout the Sydney South, Southwest and Illawarra regions.

Am I eligible to receive services from A.P. Care Services?

If you require the type of assistance that we offer, be it in-home or out-of-home care, then you’re eligible to receive our services either as a fee for service or through a government funded program. Ask us!

When can services begin?

Our services usually commence within one to two working days, but some factors like your care requirements, complexities and availability of staff can all impact when services start.

How do I get assessed for subsidised home care services?

There are several government bodies that can help ease your financial stress.
If you require aged care, you can call Gateway for Aged Care on 1800 200 422 or visit www.myagedcare.gov.au

If you require disability care, you can call the NDIS on 1800 800 110 or visit their website at www.ndis.gov.au to see if you are eligible for the government subsidised programs for those with disabilities.

What happens if I’m eligible?

Because our services are brokered to a number of funded programs, we may provide you a service under a brokerage arrangement. You can always request A.P. Care Services and let us help you live a better life.

Keep in mind that due to the high volume of demand, being eligible doesn’t automatically get you a service. All funded service packages, if able to help, will draw up an agreement outlining your services and fees. We can help you find a provider to hold your government funding package if you want us to provide your services.

Do you have government funding?

All our services are provided on a fee for service basis, but we do offer a slightly different assessment process for government subsidised clients.

If you require aged care, you can call Gateway for Aged Care on 1800 200 422 or visit www.myagedcare.gov.au to see if you’re eligible for any government subsidised programs that assist the elderly.

I’m looking for someone to care for a family member – is this what you do?

Of course! Get in touch with us so we can learn more about their unique situation and ensure they get the services and support they need.

How much do your services cost?

Our team of in-home support staff specialise in a wide variety of services for the elderly, those with disabilities, those undergoing rehabilitation and new mothers.

Because we offer such a range of services, our cost will vary depending on your needs. The minimum length you can book an A.P. Care Services member is one hour. Keep in mind, an hour of domestic cleaning duties will be cheaper than an hour of aged frail care.

Get in touch with us via email or phone so we can discuss the specific services you require, and we’ll work from there.

What if I can’t afford to pay?

We understand the financial stress in-home and out-of-home care can place on you and your family.

In certain circumstances, you could be eligible for financial support. For example, if you’re frail and elderly, or someone younger with a disability in NSW, and you’re having difficulty managing day-to-day tasks at home.

Talk to us about your situation and we can point you in the right direction of government bodies you can approach.

How do you select the best person for us?

All of our 60+ employees are trained to the highest standards.

We take the time to not only understand your specific needs, but also your (or your loved one’s) personality. From there, we look at the staff who have traits and characteristics that perfectly align with yours and decide on the best match for the services you need.

Can I meet the staff before they start?

We can arrange for you to spend some time getting to know our staff, whether it’s a meet and greet or as part of an initial service. The fee for this would be incorporated into your service package.

What if we don’t get along?

You have the right to decide who provides care within your home.

If you feel your carer isn’t the right fit, we’ll discuss why and explore anything we can do to make the match a better fit. If there’s no resolution, we can match you up with another carer who can meet your needs and help you live life to the fullest.

What do I do if I want to cancel the service?

If cancelling a one-off service appointment, this can be done the day before the service is to be provided. Otherwise, a cancellation fee is charged.

If you’re looking to cancel all A.P. Care Services permanently, please send us an email and ensure all fees owing are paid within seven days.

Can my carer be involved in legal matters?

Our staff are not allowed to do anything that involves your legal or financial matters, including:

Operate your bank account, unless the client or person responsible fills out the necessary paperwork
Act as your power of attorney
Act as executor of your estate
Sign credit cards
Offer financial advice
Offer to buy anything you own
Accept loans or gifts, including any benefit from a client’s Will

Can support workers handle my money?

We require the written consent of the client, or their immediate carer, if a Support Worker is to handle money for a client. Out Support Workers are honest, trustworthy and accurate in any accounting they’re tasked with. In particular, our staff will:

Only undertake tasks involving money which are specified in written consent
Provide receipts for all money spent
Not undertake their own business at the same time they’re carrying out your transactions; and
Ensure you receive proper value for all expenditure undertaken on your behalf

Can carers administer medication?

We’re able to monitor medication usage if the medication is in a Webster or Blister pack that has been packaged by a Pharmacist, and we have access to the written Care Plan.

Who do I deal with on a day-to-day basis about my care?

Our Coordinator will be your first point of contact for all day-to-day inquires for clients, their families and Case Managers.

What if my needs change over time?

Once your service commences, we’ll regularly review your needs together, and any changes will be updated in your Care Plans and Service Contracts.

My needs are complex. How will my needs be assessed and routines followed?

We’ll work closely with you to assess your needs and develop a Care Plan that’s task-oriented and accessible for Care Workers to follow.

By completing a needs assessment as early as possible, we aim to ensure the Care Plan meets all the needs of the client. A Client Care Plan with documented processes is compiled as an information resource to be kept at the client’s home (with their permission).

If necessary, we will organise for our care workers to receive client specific training. Please note that slightly different assessment processes are applied to government subsidised clients.

Will all discussions/information be confidential?

Absolutely!

All our staff sign confidentiality agreements at the commencement of their employment, as well as periodically throughout their tenure at AP Care.

At A.P. Care Services, we make an agreement related to all clients’ information and keep it confidential as a legal duty as stipulated under the Privacy Act 1988 & the Private Amendment (Private Sector) Act 2000. We take the necessary steps to prevent disclosure of sensitive information of a confidential nature.

What steps are you taking to ensure client safety amid COVID?

Because many of our clients are at a greater risk of contracting a serious illness from COVID-19, we’re taking all necessary steps to ensure the safety of our clients and staff.

Our staff are now required to wear a face mask when attending clients in their home. For your consideration, you can also request that carers wear gloves.